Although the deposit and withdrawal all-in-one machine is convenient, there will always be various "accidents" encountered during operation. The following five questions are the most frequent, and understanding the coping methods in advance can save a lot of trouble in critical moments.

Question 1: What should I do if my bank card is swallowed?

This is the most tense situation. There are usually three reasons for card retention: failure to retrieve the card due to timeout (usually within 90 seconds), entering the wrong password three times in a row, or the card itself having a damaged magnetic stripe. When encountering card retention, the first step is not to leave. The second step is to immediately call the customer service phone number posted on the machine or go to a nearby branch to retrieve the card with your ID card. Do not attempt to forcefully pry open the card or disassemble the machine by yourself.

Question 2: What should I do if I enter the wrong password and get locked?

If the password is entered incorrectly three times in a row, the card will be locked on the same day. The solution is simple: bring your ID card and bank card to any branch to reset your password, and some machines also support self unlocking after verifying your identity information.

Question 3: What should I do if the money hasn't been received after depositing?

Don't worry, there is a time difference when the deposit is received. Cash deposits are generally credited in real-time; Transferring deposits may take 1-2 business days. If the payment has not been received within the specified time, keep the transaction receipt and contact customer service to inquire.

Question 4: What should I do if the machine spits out money but no receipt is issued during withdrawal?

This situation is most likely due to the transaction not being successful, and the money may have been recovered by the machine. Immediately call customer service and provide the transaction time and amount. The staff will help you verify.

Question 5: What should I do if the machine crashes or goes black during operation?

Do not repeatedly press the button. Wait for 1-2 minutes, if there is still no response, switch to another machine for operation. If you were trading at the time, remember the trading time and you can use it to check in the future.

Summary: When encountering problems, keep the receipt first and then contact customer service. In most cases, it can be resolved. The key is not to panic, follow the process.